The billable hour was the ultimate safety net for knowledge work, but AI is flipping it into a trap. When drafting, research, and summarizing happen in minutes, clocking hours just screams inefficiency. Charts of the Week shows IT Services hitting decade lows versus the S&P 500, firms stuck on hourly billing will keep getting squeezed, while outcome pricing and productized services actually get rewarded
3mo
The billable hour was the ultimate safety net for knowledge work, but AI is flipping it into a trap. When drafting, research, and summarizing happen in minutes, clocking hours just screams inefficiency. Charts of the Week shows IT Services hitting decade lows versus the S&P 500, firms stuck on hourly billing will keep getting squeezed, while outcome pricing and productized services actually get rewarded
3mo
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